Refund Policy

At Hello Mistry, we are committed to providing exceptional service and ensuring our customers' satisfaction with every interaction. We understand that occasionally, circumstances may arise where a refund is necessary. Below is our Refund Policy outlining the conditions under which refunds may be requested:

1. Annual Maintenance Contract (AMC) Refunds:

We offer an Annual Maintenance Contract (AMC) service to our customers for the upkeep and maintenance of various household and office equipment. If a customer is dissatisfied with the service provided under the AMC, we offer a no-questions-asked refund policy. The following conditions apply:

• Refund requests must be made within 30 days of the service completion date.
• The refund will be issued for the portion of the contract remaining after deducting any charges for services already provided.
• To request a refund, customers must contact our customer service team at [contact email/phone number] and provide details of the service, along with reasons for dissatisfaction.

2. General Service Refunds:

For services provided outside of the Annual Maintenance Contract (AMC), including one-time service calls, we offer refunds under the following circumstances:

• Refund requests must be made within 7 days of the service completion date.
• Refunds will be issued if the customer is dissatisfied with the quality of service provided by Hello Mistry.
• Customers must provide valid reasons for their dissatisfaction to initiate the refund process.
• Refunds will be issued after deducting any charges for materials used or services rendered during the service call.

3. Refund Process:

• All refund requests must be submitted in writing via email to support@hellomistry.com.
• Our customer service team will review the refund request and respond within 5 business days.
• If the refund request is approved, refunds will be processed within 10 business days from the date of approval.
• Refunds will be issued to the original payment method used for the transaction.

4. Exceptions:

• Refunds will not be issued for services where the customer has caused damage intentionally or through negligence.
• Refunds will not be provided for services rendered beyond the scope of the original service request.

5. Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at support@hellomistry.com. Our team is here to assist you and ensure your satisfaction with Hello Mistry services.

Note: Hello Mistry reserves the right to update or modify this Refund Policy at any time without prior notice. Customers are encouraged to review this policy periodically for any changes.